Nanrud Care is the data controller for the personal information it collects and processes. For contact details of those responsible for data protection compliance within the territory in question, please contact the business directly. For data protection queries, please contact the Director of Nanrud care Ltd, Quality and Compliance.
Nanrud Care Limited fully complies with the United Kingdom’s Data Protection Act of 1998. A condition of that Act is that we explicitly inform you about personal information we collect about you, how we use it and to whom it may be passed. We collect details such as your name, address, telephone number, date of birth, relevant health and medical details, details of whom we should contact in the event of an emergency and how to contact them, personal information to enable us to match you with an appropriate caregiver and your preferences relating to the care services e.g., food preparation. We will use this information to provide the agreed care services to you. This will include administering our accounts, issuing invoices and monitoring payments for those services and to enable us to deal with any queries or complaints.
We will maintain records for our own administration and to comply with our contractual, statutory and any other obligations in relation to our business. Your information will be shared with the relevant members of our staff including caregivers who need to know this information in-order to provide our services to you and office personnel involved in the management and administration of your care services. Information contained within the client journal and service agreement is also held centrally by Nanrud Care and processed for us. Nanrud Care will also use the information in general way (which does not identify you) to analyse activities and trends across the Nanrud Care Senior Care organisation to ensure we continually enhance and refine the quality of the services we offer.
We are very sensitive of the need to keep this information secure and are also very aware of the need to keep it confidential. We will not use this information for any other purpose than outlined above and we will not disclose it to any other person or organisation without your express consent. (The only exception to this is CQC/CSSIW/SCRC, who are authorised to inspect our premises and in doing so view documents and files that contain personal data.)
Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:
Any data submitted will be used for recruitment purposes, and any other sales or marketing activities which we feel would be relevant to you. As a candidate or client who has supplied their personal details, you have the right to be forgotten. At any time you can therefore, request in writing, to email@example.com that your personal data be removed from our systems. If however, you commence employment with the Company, then we retain the right to decline any request to be forgotten, as we may need to retain your personal data for regulation purposes.
If you would like to exercise any of the above rights, please contact us in writing on firstname.lastname@example.org
If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.