Privacy Policy & GDPR compliance

Nanrud Care is the data controller for the personal information it collects and processes. For contact details of those responsible for data protection compliance within the territory in question, please contact the business directly. For data protection queries, please contact the Director of Nanrud care Ltd, Quality and Compliance.

Data Protection

 Nanrud Care Limited fully complies with the United Kingdom’s Data Protection Act of  1998. A condition of that Act is that we explicitly inform you about personal information we collect  about you, how we use it and to whom it may be passed. We collect details such as your name, address, telephone number, date of birth, relevant health and  medical details, details of whom we should contact in the event of an emergency and how to contact  them, personal information to enable us to match you with an appropriate caregiver and your  preferences relating to the care services e.g., food preparation. We will use this information to provide the agreed care services to you. This will include  administering our accounts, issuing invoices and monitoring payments for those services and to  enable us to deal with any queries or complaints. 

We will maintain records for our own  administration and to comply with our contractual, statutory and any other obligations in relation to  our business.  Your information will be shared with the relevant members of our staff including caregivers who  need to know this information in-order to provide our services to you and office personnel involved  in the management and administration of your care services. Information contained within the client journal and service agreement is also held centrally by Nanrud Care and processed for us. Nanrud  Care will also use the information in general way (which does not identify you) to analyse activities  and trends across the Nanrud Care Senior Care organisation to ensure we continually enhance and  refine the quality of the services we offer. 

We are very sensitive of the need to keep this information secure and are also very aware of the  need to keep it confidential. We will not use this information for any other purpose than outlined above and we will not disclose it to any other person or organisation without your express consent.  (The only exception to this is CQC/CSSIW/SCRC, who are authorised to inspect our premises and in  doing so view documents and files that contain personal data.)

Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

1. Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
2. Correction Right – if you believe any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.
3. Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed as a result of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.
4. Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data. See examples below: 
   1. if you want us to establish the data’s accuracy;
   2. where our use of the data is unlawful but you do not want us to erase it;
   3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
   4. you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
5. Right of Objection to Processing - you have the right to object to us using your data for direct marketing purposes and to profiling. For example, if there is something about your situation which makes you want to object to processing as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.
8. GDPR - Having submitted your details to us, you have authorised us to use your personal data and provide updates and marketing. You have also authorised us to hold your personal data within our candidate or client database.

Any data submitted will be used for recruitment purposes, and any other sales or marketing activities which we feel would be relevant to you. As a candidate or client who has supplied their personal details, you have the right to be forgotten. At any time you can therefore, request in writing, to contact@nanrudcare.co.uk that your personal data be removed from our systems. If however, you commence employment with the Company, then we retain the right to decline any request to be forgotten, as we may need to retain your personal data for regulation purposes.

If you would like to exercise any of the above rights, please contact us in writing on contact@nanrudcare.co.uk

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/  or by telephoning the ICO helpline on 0303 123 1113.